Manage My Account

Using the client log in portal

This video will guide you through the process of logging in to your client portal and common errors and how to fix them including:

  • How to find your Client Home Page

  • Logging in

  • Account not found error

  • Changing password

If you experience any issues logging in or with your account, watch the video first. If the issues continue, please email tech@livelihoodnw.org.

Log In

To manage the name, email, and password to your client account

Account Types

  • You will be assigned a client login by Livelihood NW if/when you are enrolled in any of our in-depth programs beyond Open Advising. This login is what gives you access to client-only home pages, resources, booking tools, and more.

  • If you created an optional Acuity Scheduling account when booking a meeting with us, this is a separate login system.

    Acuity Scheduling accounts are created by users and are not assigned by Livelihood NW. Acuity Scheduling accounts are available to anyone when booking a meeting with us, regardless of program or enrollment status.

    Acuity Scheduling accounts are not needed to book meetings with us, but they do allow you to autofill client form fields and view past meetings that have been booked using your Acuity Scheduling account.

    1. View the video on this page and confirm you have the correct username and password.

    2. If that doesn’t solve the issue, Try visiting our Pending: Action Needed page. If you are able to log in there, it means your login still works but your access is in a “pending” status and we need you to provide additional information before proceeding.

    3. If that doesn’t work, it might mean your program has ended and you do not have additional actions requested. If you believe you have lost access due to an error, or have other access concerns, email us at tech@livelihoodnw.org